1. Estimated Arrival Time

The arrival time provided during booking is an estimate. Delays may occur due to factors beyond our control, such as traffic, weather, or extended prior jobs. While we aim to be punctual, we appreciate your understanding.

2. Property Access and Parking

Customers must inform us in advance about any property access challenges (e.g., narrow stairs, tight hallways, or lack of elevator access).

Parking is the customer's responsibility. Any parking fines incurred due to lack of parking arrangements will be billed to the customer.

3. Insurance Coverage

Our insurance does not cover:

• Fragile items (e.g., glass, mirrors) not packed by our team.
• Specialty items like pianos, antiques, or marble surfaces unless moved or serviced under specific conditions.
• Items packed or prepared by the customer.
• Damage occurring during customer-assisted moves or cleaning.

4. Booking Cancellations

• More than 7 days prior: No cancellation fee.
• 3–6 days prior: Up to 50% of total charges.
• Less than 2 days prior: Up to 75% of total charges.
• Same day or after service start: Up to 100% of total charges.

5. Payments

Accepted payment methods:

• Bank Transfer
• Credit/Debit Cards (2.5% surcharge applies to card payments).

6. Heavy or Specialized Items

Items like pianos, pool tables, or large appliances require a minimum of four team members with appropriate equipment. If fewer team members are booked, the customer must provide additional assistance. Failure to do so may result in full cancellation charges.

7. Handling and Minor Damage

While we exercise great care, minor scratches or marks may occur, especially in tight or complex spaces. Please inspect items during service. Claims for damage must be made within 24 hours.

8. Reporting Loss or Damage

All items should be checked upon service completion. Claims for missing or damaged items must be submitted in writing within 24 hours. Claims made beyond this timeframe will not be accepted.

9. Final Check

Customers must confirm that no items are left behind after service. We are not responsible for items left once the team has departed.

10. Acceptance of Terms

By using our services, you agree to the above terms. Any changes must be made in writing and agreed upon by both parties. These terms override any other agreements or understandings.

11. Contact Us

For questions or more information:

• 📞 Phone: +61-(455)-992 552
• 📧 Email: thegreatmoversadelaide@gmail.com